Custom Design Process

Personalized items are created through a simple step-by-step process to ensure your design looks just right before production.

1. Place Your Order

Complete your purchase through our store.

Once your order is placed, you will receive a confirmation email containing your order number.

2. Submit Your Photo.

Reply to the confirmation email with one clear front-facing photo within 24 hours of placing your order.

Photo guidelines:

• Front-facing portrait
• Good lighting
• Face clearly visible
• One person per photo

Providing a clear photo helps us create the most accurate illustration.

If a photo is not submitted within 24 hours, the order may be delayed or cancelled.

3. Design Creation

Our team will create a custom design and send a mockup based on the photo you provided.

You will receive a design preview within approximately 2 days.

Personalized illustrations are simplified character interpretations and are designed to capture general features rather than exact photographic likeness.

4. Review and Confirmation

Once the preview is sent, you will have 24 hours to review and confirm the design.

Please check the design carefully before approval.

5. Revision Request

If needed, you may request one revision to adjust the design.

Examples of acceptable revisions include:

• Minor adjustments within the design template

Major redesigns or additional revisions may not be possible.

6. Finalization and Production

After the revision (if requested), the design will be finalized and prepared for production.

You will have 24 hours to confirm the final design.

If we do not receive a response within this timeframe, the design will be automatically approved and sent to production in order to avoid delays.