Customized Items
All customized or personalized products are final sale.
We cannot accept returns or refunds for personalized items unless:
- The product arrives damaged
- The item has a manufacturing defect
- The wrong item was delivered
If one of these issues occurs, please contact us within 7 days of delivery with photos and your order number so we can resolve the issue.
Standard Items
Non-customized items may be eligible for return under the following conditions:
Item must be unused and unworn
Item must be in original condition
Return request must be submitted within 14 days of delivery
(please request for return via email support@ve-ya.com)
Once return is requested, a return address will be delivered by email.
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Once the returned item is received and inspected, a refund will be issued to the original payment method.
Original shipping costs are non-refundable.
Damaged or Incorrect Items
If your item arrives:
- damaged
- misprinted
- defective
- incorrect
Please contact us within 7 days of delivery and include:
- your order number
- clear photos of the issue
- description of the problem
We will review the issue and arrange a replacement or refund if the problem is confirmed.
Domestic and International Returns
Return eligibility applies to both domestic and international orders.
However:
- Customers are responsible for international return shipping costs
- Customs duties and taxes are non-refundable
- Return transit times may vary depending on the country
If you are unsure about return eligibility, please contact our support team before sending items back.
